Warranty & Refunds

14 Day Buyer Protection

Customer satisfaction is our satisfaction, In case the product doesn’t meet your expectations of Refreshed Tech grading conditions, you may return your device using Auspost. After 14 days have passed since you received your order, Refreshed Tech unfortunately can’t offer any refunds.

Pre-loved devices, you can return your device within 14 days after delivery for a full refund. To be eligible for a return, your item must be sent back in the same condition it was purchased, (All devices before sending out are photographed) be free of any passcodes and iCloud/Google accounts and include all accessories it came with. In case there are obvious signs of use or the device was damaged after receipt, Refreshed Tech will not offer any refund and you will need to arrange a postage label for the device to be sent back to you. In the case the device is abandon after 2 months, Refreshed Tech will take over the title to the device. 

When will I receive my refund?

After you submit the below form informing us about the return, As soon as Refreshed Tech receive the returned product, it will be inspected and after which Refreshed Tech will initiate the refund within 4 working days. It will take several more days until the refund is reflected on your bank statement. In case it isn’t shown 7 working days after you received the refund notification from us, please get in touch with us.

12 Months Warranty

Unlike most electronics and secondhand stores, Refreshed is 100% confident about our quality and testing of the devices Refreshed Tech offer for sale, that's why every device comes with a free 12 months warranty. Depending on the device type, the warranty is provided either by the manufacturer or by our vendors with the same terms as the manufacturer’s warranty. 

Warranty & Refund Form

Please kindly fill in all available details. Our team of only the best experts will let you know we have recieved your email and that they have started working on the issue. We aim to reply wihtin 2 hours.