Frequently asked questions

Refurbished products are fully functional, original pre-owned devices. Our Australian refurbishing partners buy used devices, test more than 40+ quality checkpoints and ensure that they are in perfect working condition before shipping them. All devices come with extended warranty so that you can buy with peace of mind. Like new, but better!

All of our refurbished devices come with a charging cable, and are safely packaged in a plain box for security.

You can make a payment securely on our website using credit card, bank transfer, POLi, or Instalment's. Should you encounter any problems during checkout please get in touch again so that we can provide you with alternate options.

In the unlikely case that you are not fully satisfied with your purchase, you may return your undamaged device within 14 days of delivery for a full refund. To be eligible for a return, please click here